The Harvard Business Review cited a study by Losada and Heaphy evaluating team effectiveness measured by financial performance, customer satisfaction and 360-degree feedback of team members and found that the most effective teams had nearly six positive comments for every negative one. Medium performance teams had almost twice as many positive vs. negative comments and low performing teams had an average of almost three negative comments for every positive one.
In light of this and other studies, a great way to increase positive feedback within teams is the use of Jurgen Appelo’s Management 3.0 “Kudo Cards”. I’ve had my teams use the cards to thank others on the team. They fill out a Kudos Card and post it on the Kudos Wall. Team members also announce any new cards at the beginning of their retrospectives, putting the team in a very collaborative and positive mindset.
Everyone wants to have a feeling of autonomy, mastery and purpose. It provides intrinsic motivation. Providing sincere positive feedback to your teammates can increase their feelings of mastery and purpose and make them more happy at work.
So why not grab some Kudos Cards for your team, create your Kudos Wall and watch the people on your teams smile more!